Jesse Dickens
Healthcare Analyst
Data Integrity • Utilization Analysis
Reporting • Compliance & Claims Documentation
Contact
United States • jesse+hire@dickens.contact
Summary
| Data validation and trend analysis | KPI development and dashboards | Audit tracking and risk mitigation |
|---|---|---|
| Claims and utilization insights | Policy drafting and regulatory interpretation | Knowledge of CMS, HIPAA, Medicaid/Medicare |
| Tools: Excel, Power BI, SharePoint, Power Automate | Skills: Teaching, Workshop Leading, Investigations | Collaboration and Project Management |
Certifications
- Custom GPTs for Creative Problem Solving • LinkedIn • 2025
- Understanding and Supporting ADHD Colleagues in the Workplace • LinkedIn • 2025
- Google AI Essentials • Coursera • 2025
- Six Sigma Green Belt (CSSGB) • International Six Sigma Institute™ • 2023
Statement of Purpose
Healthcare Compliance & Quality Analyst with 7+ years in healthcare and regulated environments, including 5+ years focused on quality, compliance, and analytics. Skilled in developing reports, KPI dashboards, audit systems, and policies to enhance data quality, mitigate risks, and support decision-making.
Passionate about leveraging data and compliance to improve healthcare outcomes. Familiar with processes to contribute to health plan or managed care environments, driving quality and cost improvements for patients and practice alike.
Experienced in compliance, utilization workflows, healthcare operations, HIPAA/CMS, and multi-site clinical environments. Known for strong analytics, precise documentation, and creating structure in ambiguous or understaffed settings.
Employment
Compliance Specialist
Orthopaedic Solutions Management • Greater Tampa Bay Area • February 2024 - Present (2 years 3 months)
- Support systemwide healthcare compliance and quality operations by analyzing documentation patterns, identifying workflow and utilization trends, and developing structured reporting tools that strengthen audit readiness and operational performance.
- Analyze documentation, privacy, and operational data across multiple sites to identify trends, anomalies, and variance drivers.
- Conduct EMR privacy audits and investigate suspicious access patterns, escalating risk findings as needed.
- Support internal investigations and corrective action plans with structured analytic summaries.
- Build and maintain SharePoint data systems and Power Automate workflows that improve tracking, communication, and audit consistency.
- Manage LEIE/SAM screening, BAA lifecycle tracking, exit survey data, and monthly compliance publications.
- Assist in development and maintenance of HIPAA training, compliance policies, and multi-site audit tools.
- Coordinate new provider compliance onboarding and quarterly onsite evaluations.
Quality Assurance Manager
Florida Orthopaedic Institute • Greater Tampa Bay Area • September 2021 - February 2024 (2 years 6 months)
- Led quality assurance operations, data analysis, and departmental workflow improvements in a high-volume specialty practice.
- Analyzed multi-year QA data to identify trends and operational performance gaps.
- Developed reporting tools and process improvements that enhanced departmental efficiency.
- Resolved software and workflow issues contributing to documentation inconsistencies.
- Provided staff training and performance coaching to increase quality scores.
- Managed policy and procedure updates and ensured alignment with departmental standards.
Intake Trainer / Patient Services Coordinator
CORA Physical Therapy • Greater Tampa Bay Area • July 2019 - November 2021 (2 years 5 months)
- Managed patient intake workflows and physician referral processing within EMR systems.
- Conducted staff training on intake procedures, documentation accuracy, and patient communications.
- Ensured financial counseling accuracy and performed daily reconciliation of patient payments.
Remote Tester
UserTesting • Greater Tampa Bay Area • October 2015 - September 2021 (6 years)
- Completed structured usability tests for apps, websites, and digital products.
- Provided high-quality written and verbal feedback to product teams.
- Ensured adherence to testing procedures and ethical guidelines.
OSHA Compliance Supervisor
The Home Depot • Greater Tampa Bay Area • January 2017 - July 2019 (2 years 7 months)
- Conducted regulatory safety audits, incident investigations, and compliance training.
- Developed emergency response plans and maintained safety documentation.
- Monitored and mitigated potential safety hazards.
Systems Engineering Board Intern
NOAA: National Oceanic & Atmospheric Administration • Greater Tampa Bay Area • May 2014 - October 2014 (6 months)
- Supported systems engineering documentation, requirements analysis, and project management tasks.
- Conducted technical analysis contributing to system design and risk management.
Skills
- Healthcare Analytics
- Data Analysis
- Microsoft Excel (Advanced)
Education
Bachelor of Science - BS, Health Sciences: Healthcare Administration & Healthcare Information Technology
University of South Florida • December 2018
High School Diploma, Aeronautics/Aviation/Aerospace Science and Technology, General
International Baccalaureate
Online
www.linkedin.com/in/jesse-dee813
© 2026 Jesse Dickens ✲ jesse+hire@dickens.contact